Privacy Policy
Rich Valley Candles respects your privacy. This policy explains what personal information we collect when you visit richvalleycandles.ca or place an order, how we use it, and the choices you have. We handle personal information in line with Canadian privacy law, including Alberta’s Personal Information Protection Act.
Information We Collect
- Order details: your name, email, phone number, billing and shipping address, and the items you purchase.
- Account details: if you create an account, your login and order history.
- Messages: anything you send us through our contact or custom order forms.
- Website data: basic technical information such as your IP address, browser type and pages visited.
We do not collect or store your full credit card number. Card payments are handled directly by our payment processor.
How We Use Your Information
- To process, ship and support your orders
- To reply to your questions and custom order requests
- To prevent fraud and keep our website secure
- To understand how visitors use our site and improve our advertising
- To meet our legal and tax obligations
We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Who We Share Your Information With
We never sell your personal information. We only share what’s needed with trusted service providers who help us run our store:
- Payment processing: WooPayments, powered by Stripe, to securely process your payment.
- Shipping: our shipping platform and carriers, to create labels and deliver your order.
- Website hosting and email: to run our site and send order confirmations.
- Advertising: Meta (Facebook and Instagram), as described under Cookies below.
Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We may also disclose information if required by law.
Cookies and Tracking
Our website uses cookies to keep your cart working, remember your login and keep checkout secure. We also use the Meta Pixel, which helps us measure our Facebook and Instagram ads and show our products to people who may be interested. Meta may collect information about your visit under its own privacy policy.
You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook or Instagram account. Blocking some cookies may stop the cart or checkout from working properly.
How Long We Keep Your Information
We keep order records for as long as needed for tax, accounting and legal purposes, which in Canada is generally at least six years. Other information is kept only as long as it is needed for the purpose it was collected.
Your Rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. If you have an account, you can update your details yourself. To make a request, please contact us.
How We Protect Your Information
Our website uses a secure (HTTPS) connection, and we limit access to personal information to the people who need it to run our store.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact Us
Questions about your privacy? Contact us and we’ll be happy to help.